This page provides information about our standard terms and conditions for Veritas* solutions. Relevant documents and postings include:
*Please note, Veritas products released before 29 January 2016 may contain Symantec branding. As new versions of the products are released, Veritas will update branding in the product to Veritas branding. Even though end user license agreements and other product branding may refer to "Symantec", all such references are understood to mean, and all associated rights and obligations shall apply to, Veritas. For the avoidance of doubt, please note for customers who download, install or use Veritas software in Australia, New Zealand or the Pacific Islands, your Veritas licensor is Veritas Storage (Singapore) Pte Ltd.
For Product Documentation, please refer to https://www.veritas.com/support/en_US.html.
Appliance Support Certificate
Extended Appliance Support Certificate
Appliance Support Descriptions
Services agreement
Basic Maintenance: Services Terms Global English 2023-02
Courtesy Support Terms: Services Terms Global English 2015-10
Essential Support: Services Terms Global English 2023-02
Extended Software Support: Services Terms Global English 2019-11
Remote Access Support Terms: Services Terms Global English 2015-10
Sustaining Software Support: Services Terms Global English 2019-11
Verified Support: Services Terms 2023-02
Services agreement
Advanced Access: Service Terms Global English 2018-08 | Service Description English 2019-06
Assist: Service Terms Global English 2018-08 | Service Description English 2020-12
Business Critical Account Management: Services Terms Global English 2018-08 | Service Description English 2023-01
Business Critical Account Manager: Service Description English 2018-08 | Service Description English 2019-06
Global: Services Terms Global English 2018-08 | Service Description English 2020-12
Business Critical Engineer: Services Terms Global English 2018-08 | Service Description English 2017-03
Premier: Services Terms Global English 2018-08 | Service Description English 2023-01
Premier Points: Services Terms Global English 2018-08 | Service Description English 2015-11
Product Family Add-On Service: Services Terms Global English 2018-08 | Service Description English 2018-08
Remote Product Specialist: Services Terms Global English 2018-08 | Service Description English 2023-04
Special Event Support: Services Terms Global English 2018-08 | Service Description English 2019-11
Services agreement
Services Terms Global English 2018-08
Services Terms Chinese 2018-08
Consulting Services Certificate Terms
Professional Services Subcontract Terms and Conditions
Consulting Service Descriptions:
Appliance Solution Enablement Services
Flex Appliance Premium Deployment Service
CoDE Standard Solution Enablement Service
Access Appliance Premium Deployment Service
NetBackup 52XX-53XX Appliance Premium Deployment Service
NetBackup Appliance Configuration Service
Veritas Standard Deployment for Flex Scale Service
Assessment Services
Dark Data Assessment Service
NetBackup Environment Assessment Service
Enterprise Vault Environment Assessment Service
Deployment Packages
NetBackup 5340 HA Appliance Premium Deployment Service
NetBackup Flex Appliance Premium Service Description
Access Appliance Premium Deployment Service
APTARE MSP Installation Services
APTARE ProLaunch Services
APTARE Quick Deployment Service
APTARE Standard Deployment Service
Data Insight Advanced Reporting Service
Data Insight Deployment Service
eDiscovery Platform Service
NBU CloudCatalyst Appliance Premium Deployment Service
NBU Deployment Service-Additional Server
NBU Deployment Service-First Server
Quick Start Deployment Service for Access
Quick Start Deployment Service for Data Insight
Quick Start Deployment Service for File Governance
Quick Start Deployment Service for VRP
Premium Start Deployment Service for Access
Premium Start Deployment Service for Data Insight
Veritas Resiliency Platform Premium-Start Deployment Service
Merge1 Configuration Design Service
Merge1 Implementation Service
Veritas Alta Data Protection powered by Cloud Scale Technology Deployment
EV Upgrade Packages
Enterprise Vault Upgrade In Place Service
Enterprise Vault Upgrade Hardware Migration Service
EV Upgrade Services Offering V10 to V12 Hardware Migration (May 2021)
EV Upgrade Services Offering Add-On EV SQL Migration (May 2021)
EV Upgrade Services Offering Add-On EV and DA SQL Migration (May 2021)
EV Upgrade Services Offering Add-On Additional EV Server (May 2021)
EV Upgrade Services Offering Add-On Discovery Accelerator (May 2021)
EV Upgrade Services Offering Add-On Journal Archiving to SMTP Archiving Conversion (May 2021)
EV Upgrade Services Offerings Add-On Enterprise Vault Classification (May 2021)
EV Upgrade Services Offerings Add-On Enterprise Vault Retention And Expiry Workshop (May 2021)
EV Upgrade Services Offerings Add-On Enterprise Vault Windows 2012 To 2016 OS Migration (May 2021)
eDiscovery Platform Upgrade Packages
eDiscovery Platform Upgrade Service – In Place
eDiscovery Platform Upgrade Service-New Server
eDiscovery Platform Starter Pack
EV Merge
EV Merge1-Initial Implementation
EV Merge1-Additional Connector
Management Services
NBU Release Management Service
Migration and Manipulation Services
Data Domain to Appliance Primary and Media Server Remote Migration for Catalog Data Domain Complimentary Service Description
BackupExec Install Upgrade Migration Service
NBU Remote Migration Service
NBU Upgrade Packages
NBU Upgrade Service First Server
NBU Upgrade Service Additional Server
Services agreement
Training Units: Education Services Certificate Global 2020-04
Learning Lab Courses: Education Services Certificate Global 2020-04
Terms of Sale
Services agreement
Services Terms Global English 2018-01
Service Description 2016-06
Services agreement
Managed Backup Services: Service Description English 2018-10
Managed Enterprise Vault: Services Terms Global English 2019-20, Service Description English 2019-02
User Agreement
Services agreement
Program agreement
Program agreement
Program agreement
Program agreement
License Agreement
This page provides information about our standard terms and conditions for Veritas solutions that are no longer generally available on the Veritas price list or are no longer active.
*Please note, Veritas products released before 29 January 2016 may contain Symantec branding. As new versions of the products are released, Veritas will update branding in the product to Veritas branding. Even though end user license agreements and other product branding may refer to "Symantec", all such references are understood to mean, and all associated rights and obligations shall apply to, Veritas. For the avoidance of doubt, please note for customers who download, install or use Veritas software in Australia, New Zealand or the Pacific Islands, your Veritas licensor is Veritas Storage (Singapore) Pte Ltd.
For Product Documentation, please refer to https://www.veritas.com/support/en_US.html.
360 Data Management Suite – Hybrid Subscription 2.0
The 360 Data Management Suite – Hybrid Subscription 1.0 offering components are as follows:
Bronze:
Silver:
Gold:
360 Data Management Suite – Term Subscription 2.0
360 Data Management Suite – Perpetual/Subscription 2.0
The 360 Data Management Suite – Term Subscription 1.0 offering components are as follows:
Bronze:
Silver:
Gold:
License Agreement
Service Description English 2014-04
Service Description French 2014-04
Service Description German 2014-04
Service Description Italian 2014-04
Service Description Japanese 2014-04
Service Description Spanish 2014-04
Service Description Traditional Chinese 2014-04
Service Description English 2015-07
Services Agreements
Trial Services Terms Global English 2014-03
Trial Services Terms Global English 2016-05
Services Terms Global English 2014-01
Services Terms Global English 2016-05
Service Description English 2016-05
Service Description English 2017-11
Services Terms Global English 2018-01
Service Description English 2018-08
Service Description English 2019-10
EV cloud Service Description English 2020-02
EV cloud Service Description English 2021-05
EV cloud Service Description English 2022-04
EV cloud Service Description English 2022-12
Service Agreement
Product use rights
Merge1 Hosted Service Description 2021-01
Merge1 Hosted Service Description 2022-03
Services agreement
Evaluation Services Terms Global English 2016-05
Services Terms Global English 2018-01
NetBackup (HubStor) SaaS Protection Service Description 2021-02
NetBackup SaaS Protection Service Description 2021-05
NetBackup SaaS Protection Service Description 2021-06
NetBackup SaaS Protection Service Description 2021-10
NetBackup SaaS Protection Service Description 2022-03
NetBackup SaaS Protection Service Description English 2022-05
NetBackup SaaS Protection Service Description 2023-02
Service Agreement
Services Terms Global English 2021-05
Service Description
Veritas Alta Archiving Service Description English 2023-03
Veritas Alta Archiving Service Description English 2023-06
Service Description
Service Agreement
Services Terms Global English 2021-05
Service Description
Veritas Alta SaaS Protection Service Description English 2023-03
Service Description
Services agreement
Basic Maintenance: Services Terms Global English 2006-09 | Services Terms Global English 2017-08 | Services Terms Global English 2018-01 | Services Terms Global English 2022-04
Essential Support: Services Terms Global English 2006-09 | Services Terms Global English 2017-08 | Services Terms Global English 2018-01 | Services Terms Global English 2022-04
Extended Technical Support: Services Terms Global English 2016-11
Support Services - Appliances
Appliance Support Certificate
Appliance Support Description 2018-08
Appliance Support Description 2020-06
BE Appliance Support Description
Support Services - Software
Verified Support: Services Terms 2020-06 | Services Terms 2020-10 | Services Terms 2021-01 | Services Terms 2022-04
Extended Technical Support: Services Terms Global English 2017-04
Basic Maintenance: Services Terms Global English 2018-01
Essential Support: Services Terms Global English 2018-08
Services agreement
360 Data Management Product Family: Services Terms Global English 2015-10 | Service Description English 2017-09
Advanced Access: Services Terms Global English 2015-10 | Service Description English 2015-10
Assist: Services Terms Global English 2015-10 | Service Description English 2015-10
Business Critical Account Manager: Service Description English 2018-08 | Service Description English 2019-06 | Service Description English 2020-08
BCAM Add-On Service: Services Terms Global English 2015-10 | Service Description English 2015-10
BCE Add-On Service: Services Terms Global English 2015-10 | Service Description English 2017-03
Extended Support: Services Terms Global English 2010-06
Global: Service Description English 2016-09 | Services Terms Global English 2015-10 | Service Description English 2017-06 | Service Description English 2018-12 | Service Description English 2019-11
Premier: Services Terms Global English 2015-10 | Service Description English 2018-08 | Service Description English 2017-06 | Service Description English 2016-04 | Service Description English 2016-11 | Service Description English 2015-10 | Service Description English 2018-08 | Service Description English 2019-11
Premier Plus: Services Terms Global English 2015-10 | Service Description English 2016-04 | Services Terms Global English 2015-10 | Service Description English 2017-06
Premier Points: Services Terms Global English 2015-10 | Service Description English 2015-11
Product Family Add-On Service: Services Terms Global English 2015-10 | Service Description English 2017-06 | Service Description English 2014-05
Remote Call Centre Add-On Service: Service Description English 2014-05 | Service Description English 2016-04 | Services Terms Global English 2015-10 | Service Description English 2017-06
Remote Product Specialist: Services Terms Global English 2015-10 | Service Description English 2015-10 | Service Description English 2018-08 | Service Description English 2019-11 | Service Description English 2022-12
Verified Support: Services Terms 2008-05
Verified Support Cleared Support Engineer (Assigned): Services Terms 2008-05
Verified Support Cleared Support Engineer (Dedicated): Services Terms 2008-05
Verified Support Cleared Account Manager: Services Terms 2008-05
Services agreement
Services Terms Global English 2018-04
Assessment Services
Dark Data Assessment Service
Ransomware Data Protection Assessment
Deployment Packages
5340 High Availability NetBackup Appliance Implementation Services
Information Studio Deployment Services (Deployment, Pilot, Add-on)
Quick Start Deployment Service for Access
Quick Start Deployment Service for Data Insight
Quick Start Deployment Service for File Governance
Quick Start Deployment Service for VRP
Premium Start Deployment Service for Access
Premium Start Deployment Service for Data Insight
NBU Deployment Service-First Server
Access Appliance Premium Deployment Service
eDiscovery Platform Upgrade Packages
eDiscovery Platform Upgrade Service – In Place
eDiscovery Platform Upgrade Service – New Server
eDiscovery Platform Starter Pack
EV Merge
EV Merge1-Initial Implementation
EV Merge1-Additional Connector
EV Upgrade Packages
EV Upgrade Services Offering V11 to V12 In Place (Dec 2020)
EV Upgrade Services Offering V11 to V12 In Place (Sept 2019)
EV Upgrade Services Offering V11 to V12 Hardware Migration (Sept 2019)
EV Upgrade Services Offering V10 to V12 Hardware Migration (Sept 2019)
EV Upgrade Services Offering V10 to V12 Hardware Migration (Dec 2018)
EV Upgrade Services Offering Add-On EV SQL Migration (Dec 2020)
EV Upgrade Services Offering Add-On EV SQL Migration (Aug 2019)
EV Upgrade Services Offering Add-On EV and DA SQL Migration (Dec 2020)
EV Upgrade Services Offering Add-On EV and DA SQL Migration (Aug 2019)
EV Upgrade Services Offering Add-On Additional EV Server (Dec 2020)
EV Upgrade Services Offering Add-On Additional EV Server (Sept 2019)
EV Upgrade Services Offering Add-On Discovery Accelerator (Dec 2020)
EV Upgrade Services Offering Add-On Discovery Accelerator (Sept 2019)
EV Upgrade Services Offering Add-On Journal Archiving to SMTP Archiving Conversion (Aug 2019)
EV Upgrade Services Offering Add-On Journal Archiving to SMTP Archiving Conversion (Dec 2018)
EV Upgrade Services Offerings Add-On Enterprise Vault Classification (Aug 2019)
EV Upgrade Services Offerings Add-On Enterprise Vault Classification (Dec 2018)
EV Upgrade Services Offerings Add-On Enterprise Vault Retention And Expiry Workshop (Aug 2019)
EV Upgrade Services Offerings Add-On Enterprise Vault Retention And Expiry Workshop (Dec 2018)
EV Upgrade Services Offerings Add-On Enterprise Vault Windows 2012 To 2016 OS Migration (Dec 2020)
EV Upgrade Services Offerings Add-On Enterprise Vault Windows 2012 To 2016 OS Migration (Sept 2019)
EV Upgrade Services Offering V11 to V12 In Place (April 2021)
EV Upgrade Services Offering V11 to V12 Hardware Migration (April 2021)
EV Upgrade Services Offering V10 to V12 Hardware Migration (Sept 2019)
EV Upgrade Services Offering Add-On EV SQL Migration (April 2021)
EV Upgrade Services Offering Add-On EV and DA SQL Migration (April 2021)
EV Upgrade Services Offering Add-On Additional EV Server (April 2021)
EV Upgrade Services Offering Add-On Discovery Accelerator (April 2021)
EV Upgrade Services Offering Add-On Journal Archiving to SMTP Archiving Conversion (April 2021)
EV Upgrade Services Offerings Add-On Enterprise Vault Classification (April 2021)
EV Upgrade Services Offerings Add-On Enterprise Vault Retention And Expiry Workshop (April 2021)
EV Upgrade Services Offerings Add-On Enterprise Vault Windows 2012 To 2016 OS Migration (April 2021)
Migration and Manipulation Services
NBU Appliance Remote Migration Service
NBU Remote Migration Service
NBU Upgrade Packages
NBU Upgrade Service - firmware only upgrade for NBU Appliances
NBU Upgrade Service First Server
License Agreement
Product use rights
Services agreement
Service Description English 2017-11
Service Description English 2015-04
Managed Backup Services
Services Terms Global English 2017-11
Service Description English 2018-07
Managed Enterprise Vault
Services agreement
Veritas offerings may include third-party materials that are subject to a separate license. Those materials are specified in a Third-party Notices document which may either be posted below on this site and/or included in the ReadMe file or Documentation for the applicable offering.
NetBackup Self-Service: 8.0
NetBackup: 7.6 | 7.6.0.2 | 7.6.0.3 | 7.6.0.4 | 7.6.1 | 7.7 | 7.7.1 | 7.7.2 | 7.7.3 | 8.0 | 8.1 | 8.1.1 | 8.1.2 | 8.2 | 8.3 | 9.0 | 9.1 | 10.0 | 10.1 | 10.1.1 | 10.2
NetBackup Appliance: 2.6 | 2.6.0.2 and 1.4.4 | 2.6.0.3 and 1.4.4 | 2.6.0.4 | 2.6.1 | 2.6.1.1 | 2.6.1.2 | 2.7.1 | 2.7.2 | 2.7.3 | 3.0 | 3.1 | 3.1.1 | 3.1.2 | 3.2 | 3.3.0.1 | 4.0
NetBackup Virtual Appliance: 3.0 | 3.1 | 3.1.1 | 3.1.2 | 3.2 | 3.3.0.1 | 4.0
Virtualisation Unix & Linux: 6.0